softwaresupport
POLICIES AND PROCEDURES


Course Prerequisite
Each student must have or seek to obtain experience with a PC and Windows before enrolling in training classes.
Experience with Sage 100 is recommended. Prerequisites vary by course, please see course descriptions.

Course Materials
You will receive Sage™ Authorized Training Course Curriculum and the directions on downloading the corresponding data
files to use. This curriculum will provide in-depth training of the award winning accounting software solution. Each class
emphasizes a hands-on approach in a Group-Live offering so you can enjoy extensive interaction with the actual software.

Registration
Registration is completed upon receipt of both registration form and tuition. Our registration form and class schedule may
be obtained by contacting our Authorized Training Director (301) 320-3754 or visiting our website
(www.vicorinc.com). Payment may be made by company check, VISA, or MasterCard. Registering for a class less than
five (5) business days before the class will be subject to a $50.00 late registration fee to cover rush fees for book
shipment. The confirmation will be faxed upon completion of your registration.

Cancellations
    1. If a student needs to cancel an already registered class, a notice must be received by VICOR more than five (5)
business days prior to the class start date. Then the student will be (a) refunded tuition less the $50.00
administrative fee or, (b) charged the $50.00 administrative/rescheduling fee, but, entitled to a full class credit that
can be used for another class within six (6) months of the original class date. When choosing to reschedule the
class the administration fee must be received at VICOR with five (5) business days from the original cancellation
date. Otherwise, the tuition will be forfeited.

    2. Cancellation notices received less than five (5) business days prior to the class start date or failure to show for
a class will result in the loss of class registration and full tuition.

    3. VICOR reserves the right to reschedule/cancel scheduled class five (5) business days prior to the class start
date due to an insufficient number of registrations or other circumstances that occur beyond our control. If we
need to cancel a scheduled class, the student will be notified via email or phone and the student is entitled to (a) a
full refund of tuition or, (b) a full class credit that can be used for another class (the student must select a class
date to attend). We advise students not to make non-refundable or non-changeable travel arrangements, as
VICOR will not be liable for cost due to class cancellation or rescheduling. Complaints should be sent to the
Director of Training at Training@vicorinc.com for resolution. For more information regarding administrative
policies such as complaints and refunds, please contact our office at 301-320-3754.

Hours/Meals/Breaks
Class is from 8:30 a.m. through 5:00 p.m. unless otherwise noted. (Last day of class is subject to early release). Each
class includes two fifteen-minute breaks and a one-hour lunch break. Beverages and light refreshments will be served at
the break and a list of nearby restaurants will be available.